Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platform
Note: As announced at Microsoft Inspire 2023, as of September 1, 2023, Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365...
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The Best Practices Blog
- Sep 13
- 5 min
IDC shares how generative AI transforms business processes within marketing, sales, and service
This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product...
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- Sep 12
- 2 min
Introducing the New Dynamics 365 Community – A Catalyst for Collaboration and Innovation
Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of...
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- Sep 6
- 4 min
AI at your service with Copilot in Microsoft Dynamics 365 Field Service
This post was co-authored by Michael Mendoza, Director of Service Transformation, Hitachi Solutions. The era of AI is here, and it’s...
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- Sep 5
- 4 min
Now generally available: The new Microsoft Dynamics 365 Customer Insights
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365...
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- Jan 11
- 4 min
Transform retail customer experiences with the Microsoft Customer Experience Platform
National Retail Federation (NRF) 2023: Retail’s Big Show is here, and thousands of people are joining together in New York City to...
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- Dec 23, 2022
- 5 min
Microsoft and Futurum research: Discover insights to create experiences that customers love
90 percent of companies say their existing systems for tracking customer journeys need improvement. In today’s customer-centric world,...
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- Dec 7, 2022
- 6 min
Essential ways Dynamics 365 and Power Platform help you do more with less
It’s a simple truth of business: economic growth is cyclical. As companies across industries navigate a period of uncertainty,...
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