IDC shares how generative AI transforms business processes within marketing, sales, and service
This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product...
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The Best Practices Blog
- Sep 12
- 2 min
Introducing the New Dynamics 365 Community – A Catalyst for Collaboration and Innovation
Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of...
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- Sep 6
- 4 min
AI at your service with Copilot in Microsoft Dynamics 365 Field Service
This post was co-authored by Michael Mendoza, Director of Service Transformation, Hitachi Solutions. The era of AI is here, and it’s...
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- Sep 5
- 4 min
Now generally available: The new Microsoft Dynamics 365 Customer Insights
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365...
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- Jan 11
- 4 min
Transform retail customer experiences with the Microsoft Customer Experience Platform
National Retail Federation (NRF) 2023: Retail’s Big Show is here, and thousands of people are joining together in New York City to...
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- Dec 23, 2022
- 5 min
Microsoft and Futurum research: Discover insights to create experiences that customers love
90 percent of companies say their existing systems for tracking customer journeys need improvement. In today’s customer-centric world,...
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- Dec 7, 2022
- 6 min
Essential ways Dynamics 365 and Power Platform help you do more with less
It’s a simple truth of business: economic growth is cyclical. As companies across industries navigate a period of uncertainty,...
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- Nov 21, 2022
- 7 min
Introducing Microsoft Supply Chain Platform—an open, flexible, collaborative, and secure platform
Organizations worldwide seek reliability in their supply chains to meet the demand of their customers. If there is anything that...
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