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About TechCare K12

TechCare K12 provides specialized technical support in HK for Microsoft solutions (A1/A3/A5, Azure and Cyber Security), handling setup issue, troubleshooting, and seamless integration. We manage Microsoft Global Support ticket submissions for swift resolutions, ensuring uninterrupted educational workflows.

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We are Microsoft Certified Partner in Hong Kong

Microsoft A1 (Free)

 

Included Apps:

  • Web-only Office apps (Word, Excel, PowerPoint, OneNote).

  • Outlook Online (Exchange).

  • Microsoft Teams (basic meetings and collaboration).

  • OneDrive for Business (1 TB/user).

  • SharePoint Online.

  • Microsoft Stream (basic video hosting).

  • Sway and Forms (basic).


Key Functions:

  • 50 GB mailbox per user.

  • Basic Teams features (chat, assignments, 300 participant meetings).

  • 1 TB OneDrive + 1 TB SharePoint storage.

  • Learning Tools (Immersive Reader, Reading Progress).


Cybersecurity:

  • Multi-Factor Authentication (MFA).

  • Spam and malware filtering.

  • No advanced threat protection or compliance tools.

Who Should Reach Out to TechCare K12 ?

TechCare K12 is your dedicated partner for Microsoft-powered education in Hong Kong. Contact us if you are:

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  • School IT Administrators/Managers struggling with setup, licensing, or security for Microsoft A1/A3/A5, Azure, or Intune.

  • Teachers or Staff facing disruptions in Microsoft Teams, OneDrive, SharePoint, or other tools during lessons.

  • School Leadership seeking to integrate Microsoft tools securely across classrooms, offices, or hybrid environments.

  • IT Teams needing backup to resolve urgent technical issues or escalate complex tickets to Microsoft Global Support.

  • Cybersecurity Coordinators concerned about data protection, compliance, or threat prevention in Microsoft environments.

Q and A TechCare K12 

Common Cases We Resolve

1. "My School’s Microsoft Tools Aren’t Working!"

  • Login errors, access issues, or sudden outages in Microsoft 365 (A1/A3/A5).

  • Teams/OneDrive sync failures disrupting lessons or collaboration.

 

2. "We Need to Set Up Microsoft Solutions—Fast."

  • New school/year rollout of Microsoft licenses, Azure AD, or device management.

  • Migrating data or integrating tools like Power BI/Classroom with existing systems.

 

3. "Cybersecurity Risks Keep Me Up at Night."

  • Suspicious activity in accounts, ransomware threats, or compliance audits.

  • Configuring Azure Security, multi-factor authentication, or data loss prevention.

 

4. "Microsoft Support Tickets Are Going Nowhere."

  • Stuck in endless loops with Microsoft Global Support? Let us manage escalations and fast-track resolutions.

 

5. "We Need Training or Best Practices."

  • Guidance to optimize workflows, reduce costs, or adopt new Microsoft education features.

Why Contact TechCare K12 ?

🚨 Local Experts, Global Backing:

Hong Kong-based Microsoft Certified Partner and Specialists with direct access to Microsoft’s escalation channels.


⏱️ Minimize Downtime:

Rapid troubleshooting to keep classrooms and administrative operations running.


🔒 Security First:

Proactive protection for student data, staff accounts, and critical infrastructure.


🎓 Education-Focused:

Solutions tailored for K12 workflows, budgets, and compliance needs.

TechCare K12 is Free ?

TechCare K12 offers free online recommendations to help schools identify issues and plan next steps. For hands-on technical support, troubleshooting, and Microsoft ticket management, we provide premium, cost-effective solutions tailored to your budget.

 

What’s Free?
✅ Online Support for Recommendations:

  • Get free advice on:

  • Choosing the right Microsoft licenses (A1/A3/A5) for your school.

  • Preliminary troubleshooting steps for common Microsoft 365/Azure issues.

  • Best practices for cybersecurity setup or integration strategies.

  • Submit queries via our portal or email for a no-obligation response within 24 hours.

Contact TechCare K12

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