The AI-powered contact center, part 3: Build powerful conversational AI solutions
To remain competitive and thrive, organizations must differentiate their brand through outstanding customer service experiences. As...
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The Best Practices Blog
- Sep 1, 2022
- 5 min
The AI-powered contact center, part 2: Achieve superior self-service voice support
Many people still prefer to pick up the phone when they want to access customer service. Many others find that the phone is a vital last...
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- Aug 31, 2022
- 3 min
The AI-powered contact center, part 1: Create engaging digital experiences
Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service...
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- Aug 30, 2022
- 4 min
The Total Economic Impact of Dynamics 365 Finance
According to Forrester Consulting, today’s enterprise resource planning systems (ERP) have entered a new era. In this view, ERPs have...
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- Aug 22, 2022
- 8 min
2022 release wave 2 plans for Dynamics 365 and Power Platform now available
On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of...
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- Aug 19, 2022
- 3 min
Supercharge your CRM with Microsoft Viva Sales—Now in preview
At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather...
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- Aug 17, 2022
- 3 min
Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022
We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022. A few...
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- Aug 3, 2022
- 5 min
Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care s
In today’s digital world, brand reputation is synonymous with customer experience, including the quality of customer care. Consumers...
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