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The Best Practices Blog
Deliver personalized digital customer engagement with Dynamics 365
Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical...
Sep 14, 20224 min read
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The AI-powered contact center, part 4: Enhance contact center security with biometric authentication
When a customer needs support, they not only expect fast, convenient ways to get help, but also to have their personal information...
Sep 6, 20224 min read
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The AI-powered contact center, part 3: Build powerful conversational AI solutions
To remain competitive and thrive, organizations must differentiate their brand through outstanding customer service experiences. As...
Sep 5, 20223 min read
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The AI-powered contact center, part 2: Achieve superior self-service voice support
Many people still prefer to pick up the phone when they want to access customer service. Many others find that the phone is a vital last...
Sep 1, 20225 min read
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The AI-powered contact center, part 1: Create engaging digital experiences
Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service...
Aug 31, 20223 min read
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The Total Economic Impact of Dynamics 365 Finance
According to Forrester Consulting, today’s enterprise resource planning systems (ERP) have entered a new era. In this view, ERPs have...
Aug 30, 20224 min read
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2022 release wave 2 plans for Dynamics 365 and Power Platform now available
On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of...
Aug 22, 20228 min read
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Supercharge your CRM with Microsoft Viva Sales—Now in preview
At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather...
Aug 19, 20223 min read
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