The Best Practices Blog

Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical...

When a customer needs support, they not only expect fast, convenient ways to get help, but also to have their personal information...

To remain competitive and thrive, organizations must differentiate their brand through outstanding customer service experiences. As...

Many people still prefer to pick up the phone when they want to access customer service. Many others find that the phone is a vital last...

Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service...

According to Forrester Consulting, today’s enterprise resource planning systems (ERP) have entered a new era. In this view, ERPs have...

On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of...

At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather...