Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022
We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022. A few...
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The Best Practices Blog
- Aug 3, 2022
- 5 min
Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care s
In today’s digital world, brand reputation is synonymous with customer experience, including the quality of customer care. Consumers...
50
- Jul 21, 2022
- 5 min
How to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the...
50
- Jun 21, 2022
- 6 min
Microsoft Dynamics 365 at Hannover Messe 2022
We are excited to return to Hannover Messe in person this year between May 30, 2022 and June 2, 2022. The pandemic has been difficult for...
60
- Jun 10, 2022
- 4 min
3 reasons to not delay your migration to Dynamics 365 in the cloud
The “changing technology landscape” has become a common trope when discussing the cloud. I understand why—it helps contextualize the...
30
- May 30, 2022
- 4 min
Dynamics 365 Sales release wave 1: Simplifying the things that matter
Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that you...
20
- May 25, 2022
- 5 min
Dynamics 365 Marketing is leading the way with personalized engagement
Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these...
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- May 19, 2022
- 4 min
How To Backup and Restore Your Microsoft Dynamics 365 Accounts
Microsoft Dynamics 365 is a powerful CRM software used by businesses of all sizes. The software includes features like customer...
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